Reporting to Executive Director of Admissions, the Admissions Counselor represents Tennessee Wesleyan University to prospective students and organizations. The counselor will build relationships with prospective students and continue to nurture those relationships as they move throughout the recruitment process.

Excellent customer service skills and professionalism are required as this individual will communicate with students in a variety of methods, including school visits, event days, phone calls, emails, text messages, and other communication methods. This individual must be able to work independently as well as collaboratively. Some evenings and weekends are required, along with travel as necessary.

The primary responsibility of the Admissions Counselor is to learn and master the fundamental skills required within the Admissions Department. The counselor is required to complete all necessary training as well as demonstrate a clear understanding of their role within the department and University.

ESSENTIAL DUTIES/RESPONSIBILITIES

· Utilize data to create and implement recruitment strategies for all assigned populations and markets.

· Collaborate with academic programs to effectively reach target audiences.

· Set up one on one enrollment appointments via phone outreach with prospective students.

· Document all activity in the database management system in a timely and accurate manner

· Use Customer Relationship Management (CRM) tool to prioritize and manage daily workflow

· Accurately input student records in CRM to maintain data integrity throughout multiple databases

· Meet admissions department goals on a daily, weekly, and quarterly basis, i.e. phone calls, emails, applications, interviews, etc.

· Perform preliminary evaluation of unofficial transcripts

· Ability to work on deadlines with respect to the University’s target recruitment and enrollment goals.

· Participate in events such as college fairs, visit days, orientations, and homecomings.

· Assist the Campus Visit and Communication manager in development of needed communication flows, especially email creation.

· Execute general office responsibilities as needed.

· Ability to work independently and collaboratively in order to achieve personal and departmental goals.

· Promote the University in a positive manner.

· Other duties as assigned.

Qualifications:

· A Bachelor’s Degree is required.

· Strong organizational skills.

· Strong customer service orientation and ability to organize, analyze, prioritize, and problem-solve within a fast-paced office environment with frequent interruptions.

· Proficient with Microsoft Excel, Word, and Outlook.

· Well-developed interpersonal skills and ability to communicate effectively and work well with others

· Flexible, and able to work well under pressure.

· Must be able to meet deadlines and multi-task.

· Must have a commitment to liberal arts education and cultural diversity.

· Must be able to work non-traditional hours, including weekends and evenings.

Interested applicants should send a cover letter, resume, and list of 3 professional references to [email protected]