Summary: The Director of Residence Life and Family Relations is responsible for the overall direction and supervision of the 350 student residence life operation and enhancing the summer camps and conferences program. Supervising ten resident assistants, the Director plays a critical role in shaping students' out of classroom learning opportunities. Tennessee Wesleyan seeks an innovative, creative, experienced professional who demonstrates outstanding interpersonal skills and the ability to work collaboratively with students, parents, and other campus departments. This live-in position, which requires some night and weekend duties, has a competitive salary and housing package.
Reports to: Vice President for Student Life
Responsibilities include, but are not limited to the following:

• Select, train, evaluate and supervise paraprofessional staff in the residence halls;
• Engage paraprofessional staff in the development of programming for resident students;
• Oversight of complaint resolution process for residence life;
• Manage and participate in: daily operation of residence halls; room assignment for new and returning students; check-in and check-out; room and damage billing;
• Maintain data necessary for federally mandated reports and for internal operational needs such as housing trends, occupancy reports and resident’s satisfaction;
• Maintain department program assessment; policy/procedural reviews and program material update;
• Oversees areas budget, key/ID access control and facilities issues;
• Oversees summer camps and conferences;
• Oversees parent/family relations including monthly newsletters and Family Weekend;
• Assist with crisis intervention;
• Assist with retention of resident students;
• Participate in on-call duty rotation for nights and weekends;
• Other duties as assigned and appropriate for building a successful Residence Life program.

Primary qualifications: Masters preferred, Bachelors required, in College Student Personnel, Counseling, or related field, and experience in student affairs administration. Experience with planning student events and managing budgets is required. Successful candidate will have excellent computer and communication skills, enjoy working with various groups of people, possess the ability to manage multiple projects at one time, be able to maintain confidentiality, and be a team player.
Review of application materials will begin immediately. Please forward a cover letter, resume, and the names of 3 professional references via email to kfulbright@tnwesleyan.edu.

Reporting Relationship: Associate Vice-President for Financial Services
Department: Student Finance Services
Description: The position provides student customer service, student billings, student refunds, and payment processing.
Responsibilities: Positive promotion of the university through interaction with students, parents, outside contacts, faculty and staff. The position requires experience in accounts receivable and accounting.
Duties include:

• Student account processes including billing, finance charges, payment plans, accuracy of student account database, and compliance with government regulations.
• Provide financial counseling with students (and parents) regarding payment options and payment plans. As necessary, resolve problems and questions with students regarding student finances. Contacts and initiates the settling of student account balances in escalated or special situations.
• Maintain up to date communication record of student conversations regarding account arrangements and balances.
• Communicates regularly with Financial Aid, Registrar, and Student Life to ensure an accurate student account database.
• Work with Admissions and Registrar Office to ensure accurate billing for international students.
• Manage international student insurance plan.
• Maintain student charge tables for all academic programs.
• Complete pre-billing of fall, spring, December mini, and summer sessions.
• Maintain all facets of the Jenzabar Accounts Receivable Module.
• Complete normal semester billing for all students with regular monthly billing to students with outstanding balances by the 15^th of each month.
• Disburse student fees to appropriate account within 30 days of the beginning of each semester.
• Process student refund checks related to excess financial aid.
• Reconcile student general ledger accounts to subsidiaries by the 15^th of each month.
• Counsel students concerning the use of loans and student refunds.

Qualifications: Bachelor’s degree preferred. Payment processing, billing, and collection experience is preferred. Candidate must have strong written, verbal and interpersonal communication skills; good computer skills and able to demonstrate working knowledge of Microsoft Office products, i.e. Excel, Word; excellent organizational skills and ability to manage multiple tasks with a high level of accuracy in an environment with frequent interruptions; and, ability to handle information in a confidential and professional manner. The candidate must also be able to work independently, be goal oriented and function as part of a team. Review of application materials will begin immediately.
Please forward a cover letter, resume, and the names of 3 professional references via email to kfulbright@tnwesleyan.edu.